Snack Bar Attendant

About the position

The Snack Bar Attendant position is responsible for operating various food and beverage service areas within the casino, including the Burger Bar, Slice N Dice, TDR, and Coffee Shop. This role emphasizes exceptional customer service, cash handling, and adherence to safety and sanitation guidelines. The attendant must maintain a professional demeanor while providing prompt and courteous service to guests.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Follow all cash handling policies and procedures.
• Adhere to all safety and sanitation guidelines in regards to Seneca Nation Health codes and Seneca Niagara Casino Risk Management Department.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalency preferred.
• Must have limited cash handling, limited coffee shop and some degree of food production experience.
• Previous customer service experience preferred.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Nice-to-haves

• Experience in a fast-paced food service environment.
• Knowledge of food safety and sanitation practices.

Benefits

• Competitive hourly wage ranging from $15.00 to $16.96.
• Opportunities for training and development.
• Potential for advancement within the company.