SO EVS Manager - Linen and Laundry Management

Trinity Health - Livonia, MI

Full-time - Mid Level

Remote - Livonia, MI

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

This system office position will oversee Linen Distribution and Laundry Contract management for Trinity Health (acute, seniors, and off-site clinics). Functions as General Manager responsible for the oversight and coordination of the day-to-day operations of the Regional Health Ministry's (RHM) Environmental Services (EVS) Department of a single hospital or multi-site hospitals. Monitors patient satisfaction and daily operations of patient, non-patient and public areas to ensure compliance with RHM quality standards and regulatory requirements. Works to develop and manage program budgets and operating systems in collaboration with THS Regional Managers and RHM stakeholders. Works with all stakeholders and peers at RHMs and within the region. Develops and implements effective cost reduction plans and implementation processes that support Trinity Health and RHM EVS Department goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the Regional Manager, THS and RHM stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development. Leads by demonstrating an understanding of, and exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry.

Responsibilities

• Oversees the day-to-day management of the RHM's EVS Department and ensures program service support objectives are met.
• Provides operational and technical support to RHM stakeholders, managers, and System Office in support of the overall management of EVS programs.
• Develops, implements and coordinates within the RHM standardization of policies and procedures related to EVS expense management and operations.
• Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
• Acts as liaison to departments and areas to ensure expedient response to patient and customer concerns.
• Provides fiduciary responsibility for RHM monthly outcome of EVS program financial statement and works with local stakeholders and Regional Manager to prepare and submit program annual budgets.
• Participates in monthly budget reviews with the Regional Manager and RHM stakeholders to identify budget variances.
• Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for Hospitality Services.
• Interviews, hires, trains, counsels, and supervises staff; handles disciplinary actions.
• Ensures timely completion of annual performance appraisals; addresses colleague problems and issues related to their work or environment.
• Participates in Trinity Health EVS advisory councils to develop best in class programs and identify best practices.

Requirements

• A comprehensive knowledge and understanding of Housekeeping/Environmental Services institutional management and hospitality management principles and practices as normally gained through a minimum of five to seven years progressive Housekeeping and Environmental Services experience in a corporate or large multi-hospital environment.
• BA or BS in Management preferred.
• Demonstrated knowledge and understanding of JCAHO, Federal, State and local laws, regulations and codes related to safety, sanitation and maintenance of the environment including bio-hazardous and infectious waste management.
• Ability to work effectively in a diverse, collaborative, and team oriented culture.
• Excellent leadership, analytical, organizational, planning, delegation, coaching, and communication (verbal, written and interpersonal) skills.

Nice-to-haves

• Knowledge of Microsoft Office Suite (i.e., Word, Excel, Outlook, PowerPoint).
• A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others.

Benefits

• Full time employment
• Day Shift
• Remote work option available for qualified candidates