SOAR Benefits Specialist

$42,000 - $42,000/Yr

The Aim Center - Chattanooga, TN

Full-time - Entry Level

Chattanooga, TN

Ambulatory Health Care Services

About the position

The SOAR Benefits Specialist at The AIM Center Inc. plays a crucial role in assisting individuals experiencing homelessness, mental illness, and co-occurring substance use disorders in obtaining Social Security disability benefits. This position is essential for streamlining the application process, providing support, and ensuring access to vital resources throughout the clients' journey.

Responsibilities

• Conduct comprehensive assessments to determine eligibility for SSI/SSDI benefits.
• Establish trust, build rapport, and maintain effective communication with clients to support their application process.
• Provide outreach services to identify and engage individuals in need of assistance.
• Obtain signed Authorization of Release of Information forms.
• Create a 'My Social Security Account' for applicants.
• Guide clients through the SSI/SSDI application process, including completing applications, gathering medical records, and submitting required documentation.
• Ensure that applications are thorough, accurate, and submitted in a timely manner.
• Collaborate with medical providers to obtain necessary documentation and evidence to support claims.
• Write SOAR Medical Summary Reports for applicants.
• Track the status of the application and assist with appeals if denied.
• Accompany individuals to appointments at the Social Security Administration.
• Meet all HIPAA standards regarding Protected Health Information (PHI).
• Document and maintain up-to-date information in AWARDS (Electronic Health Record) and in client files.
• Maintain detailed case notes and documentation.
• Monitor the status of applications and follow up with the Social Security Administration as needed.
• Provide continuous support to clients throughout the application process, including attending hearings and appointments if necessary.
• Assist clients in arranging transportation to clinical, medical, and other necessary appointments.
• Work closely with community organizations, healthcare providers, and social services agencies to coordinate services and resources for clients.
• Advocate on behalf of clients to ensure they receive the support and resources they need.
• Participate in community outreach and education efforts to raise awareness about the SOAR program.
• Participate in SOAR training sessions and remain current on best practices and changes in SSI/SSDI policies.
• Provide training and support to other staff members and community partners on the SOAR model.
• Adhere to organization policies and procedures, professional/ethical standards, and legal requirements regarding the SOAR process.
• Transport Clubhouse Members as needed; driving AIM company vehicles, required bus training provided.
• Participate in Clubhouse socials and holiday staff rotation coverage.

Requirements

• High School Diploma with a minimum of two years of experience in social services, case management, or a related field, with a focus on working with individuals experiencing homelessness or mental health issues.
• Bachelor's degree in Social Work, Human Services, Psychology, or a related field (Preferred).
• Experience with the SSI/SSDI application process is highly desirable.
• SOAR certification required or the ability to obtain.
• Strong work ethic, reliable, punctual.
• Bilingual in English and Spanish or other languages (Preferred).
• Successfully complete all training (initial and ongoing), including online Relias Learning courses.
• Strong understanding of SSI/SSDI eligibility requirements and application process.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse populations.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and case management software.
• Knowledge of Hamilton County resources.

Nice-to-haves

• Bilingual in English and Spanish or other languages (Preferred).
• Experience with the SSI/SSDI application process is highly desirable.

Benefits

• Medical and Prescription Drug Coverage
• Dental
• Vision
• Employee Assistance Program (EAP)/ Behavioral Health
• Life Insurance and Accidental Death & Dismemberment Coverage
• Long-Term and Short-Term Disability Coverage
• 401(k) Retirement Savings Plan with employer match up to 3% of annual salary
• Generous Paid Time Off
• 12 Paid Holidays
• Extended Illness Bank