SOCIAL AND CONSUMER RESPONSE MANAGER

Careerbuilder - Plymouth, MA

Part-time - Mid Level

Remote - Plymouth, MA

1,001-5,000 employees

About the position

The Social Media Manager & Consumer Response is responsible for executing social campaigns, managing consumer inquiries, fostering a positive community atmosphere, and overseeing the Consumer Affairs Team. This role requires expertise in social media marketing and strategy, strong writing and communication skills, and the ability to thrive in a fast-paced creative environment. The ideal candidate will also have experience in copywriting and publishing within the digital and social landscape, with a preference for candidates with CPG industry experience.

Responsibilities

• Execute social media campaigns and manage consumer inquiries.
• Foster a positive community atmosphere and oversee the Consumer Affairs Team.
• Assist the creative team in developing campaign voice and post copy.
• Write social media copy for various projects and assets.
• Proactively manage replies across all social channels and monitor sentiment.
• Publish and QA all posts to ensure timely and correct publication.
• Manage the weekly calendar and publishing schedule across projects.
• Respond promptly to consumer inquiries via email and social media.
• Utilize CRM systems to manage consumer interactions and track behavior.
• Collaborate with internal teams to provide accurate information to consumers.
• Handle consumer complaints and provide appropriate solutions.
• Develop and implement community engagement strategies.
• Monitor and report on feedback and online reviews.
• Analyze community engagement metrics and consumer feedback for insights.
• Prepare regular reports on community activities and support metrics.
• Oversee the Consumer Affairs Team, providing guidance and training.
• Assist in the recruitment and onboarding of new team members.

Requirements

• Bachelor's degree in a relevant field required.
• 5+ years of work experience as a Community Manager, Consumer Support Manager, or similar role.
• Previous management experience preferred.
• Strong understanding of social media management and digital marketing.
• Experience in copywriting and publishing in the digital landscape.

Nice-to-haves

• Experience in the CPG industry is a plus.
• Familiarity with CRM systems and tools for managing consumer interactions.

Benefits

• Comprehensive medical insurance including fertility and adoption benefits.
• Dental and vision insurance.
• Flexible work week with a hybrid schedule.
• Compressed work week option for Fridays off.
• Onsite Health & Wellness Center.
• Employer 401K contribution in the top 1% of the nation.
• Relocation assistance.
• Tuition assistance.
• Access to employee store.