Social Media and Community Manager, Cloud Learning Services

$129,000 - $191,000/Yr

Google - Chicago, IL

Full-time - Mid Level

Chicago, IL

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About the position

The Social Media and Community Manager for Cloud Learning Services at Google is responsible for engaging and building communities while ensuring that brand values are effectively represented to audiences. This role involves collaborating with various teams to craft engaging content, manage social media strategies, and execute impactful campaigns that enhance brand presence and contribute to business growth.

Responsibilities

• Develop and manage the strategy and editorial content and calendars for all Cloud Learning social activity across social media platforms.
• Brief agencies on upcoming topics and priorities and deliver creative feedback based on brand guidelines, creative strategy, and input from partners and internal stakeholders.
• Build and expand partnerships with regional field marketing and social media teams to collaborate on in-region and global campaigns.
• Act as the brand representative for members of the Cloud Learning community to connect and communicate with audiences on an ongoing basis.
• Develop and implement comprehensive crisis communication strategies, identifying potential risks and vulnerabilities and creating proactive plans to address them.

Requirements

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in consumer-facing social media marketing and community management.
• Experience across traditional social media channels and newer social entrants.
• Experience in crisis management communications.

Nice-to-haves

• Experience with social media content publishing and reporting tools like Sprinklr and other native channel platform tools.
• Experience driving earned conversation on social media and across community management.
• Ability in quantitative reasoning and creative thinking.
• Excellent understanding of product positioning and marketing.
• Excellent program management and organizational skills.

Benefits

• Base salary range of $129,000-$191,000 + bonus + equity + benefits.