Social Media Community Manager

Unclassified - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

About the position

The Social Media Community Manager will act as the voice of a leading digital entertainment service, engaging with the community and enhancing the company's social media presence. This role is essential for building and managing a successful online community, particularly targeting the Latin American market, and requires a self-motivated individual who thrives in a collaborative yet independent work environment.

Responsibilities

• Develop the voice of each social media channel for the Latin America region
• Build a strong sense of community via social media by engaging with users, creators, and brands on various platforms
• Monitor and clearly communicate fan feedback to inform product/service decisions
• Own the publishing of social platforms, ensuring all content is executed as planned on calendar and well-optimized
• Develop and amplify organic content and conversation around brand content, user-generated, and influencer-generated content
• Run UGC contests for audiences and promote best UGC across all channels
• Manage promotions and giveaways by working with internal and external partners
• Track, measure, and report on contests and channel results on a weekly, monthly, and quarterly basis
• Manage budget for all social media channels
• Stay up to date with trending topics and viral hashtags in LATAM
• Collaborate with key stakeholders to build ambitious and comprehensive marketing plans
• Other duties and projects as assigned

Requirements

• Professional working proficiency in both Spanish and English
• 2+ years of proven experience leading community management in the entertainment sphere
• Understanding of the current social media landscape in Latin America
• Hands-on professional experience with Instagram, Facebook, Twitter, Snapchat, TikTok, YouTube, and other relevant platforms
• Expert in LATAM Gen Z culture and trends
• Experience implementing social media calendars, schedulers, tools and templates
• Deep engagement in comics, animation, gaming, music, cinema, and entertainment communities
• Graphic design and video editing skills are a major plus
• Ability to collect, analyze, and use social data to improve content and campaign performance
• Outstanding written and verbal communications skills
• Strong organizational skills

Nice-to-haves

• Proactive, always proposing and trying new ideas
• Experience making viral content
• Mastery of Excel and/or Airtable
• Ability to work in a fast-paced startup environment
• Your responses are very well-thought, speedy fast, and with a great sense of humor
• Ability to work in a global company with stakeholders across different time zones and languages