About the position
Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With over 500,000 employees speaking more than 300 languages, we have a global scale and local presence that allows us to support our communities, clients, and the environment effectively. This position is based on-site at our Port Saint Lucie, Florida location, where you will work as a Social Media Content Moderator, responsible for moderating user-generated content on our clients' platforms. You will review graphic images, videos, and written content to ensure compliance with community guidelines, providing a positive social experience for all users. This role offers the opportunity to interact with diverse individuals and grow within the company, as demonstrated by our Chief Client Officer, who started as an agent and advanced to the top of the organization.
Responsibilities
- Moderate user-generated content to ensure compliance with community guidelines.
- Review content for accuracy and quality standards.
- Participate in refresher training to implement correct policies.
- Comply with performance indicators defined by the client's operation.
- Classify and eliminate sensitive content uploaded by users.
- Investigate and resolve complex content issues within turnaround times.
- Comply with corporate confidentiality policies regarding customer information.
- Participate in continuous training programs for optimal role development.
- Follow all orders, instructions, and procedures related to the role.
- Moderate potentially traumatic and sensitive content.
- Provide trends and insights for process improvements.
- Stay updated on workflow changes, operational guidelines, and policy updates.
Requirements
- Experience navigating internet websites including social media and commercial sites.
- Strong spelling, grammar, and reading skills.
- Strong emotional intelligence and resilience.
- Comfortable reviewing inappropriate or explicit internet content.
- Attention to detail.
- Flexibility to meet changing business needs.
- Logical problem-solving skills.
- Availability to work various shifts.
- Experience with Windows operating systems.
- Strong computer skills to use multiple programs simultaneously.
- Ability to type 25 wpm.
- Must be over 18 years of age.
- High School Graduate or GED or higher (proof required).
- Predictable and reliable attendance.
Nice-to-haves
- Experience in reviewing/monitoring social media.
- Consistent work history.
- Proven oral and written communication skills.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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