Social Media Content Moderator- English-Onsite

Teleperformance - Port Saint Lucie, FL

Full-time - Entry Level

Port Saint Lucie, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a keen eye for detail, strong communication skills, and the ability to handle sensitive content. The position is based onsite in Port Saint Lucie, Florida, and offers opportunities for growth within the company.

Responsibilities

• Moderate user-generated content by reviewing images, videos, and written content to ensure compliance with community guidelines.
• Participate in frequent refresher training to implement correct policies.
• Comply with performance indicators defined by the client's operation.
• Review, classify, and eliminate sensitive content uploaded by users according to client parameters.
• Investigate and resolve complex content issues within agreed turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Participate in continuous training programs for optimal role development.
• Moderate potentially offensive content while maintaining a high standard of accuracy and quality.
• Provide trends and insights for process improvements and recommendations.
• Stay updated on workflow changes, operational guidelines, and community standards.

Requirements

• High school diploma or GED required.
• Strong spelling, grammar, and reading skills.
• Experience navigating internet websites, including social media.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to type at least 25 wpm.
• Comfortable reviewing potentially inappropriate content.
• Reliable attendance and flexibility to meet changing business needs.

Nice-to-haves

• Experience in reviewing or monitoring social media.
• Consistent work history in a related field.
• Proven oral and written communication skills.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance