Social Media Content Moderator -On-Site

$36,400 - $36,400/Yr

Alorica - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

Administrative and Support Services

About the position

The Social Media Content Moderator position at Alorica involves assisting customers by addressing their concerns and providing support related to the use of products and services. This role is essential in ensuring customer satisfaction and involves documenting interactions for auditing purposes, maintaining customer information, and upselling services when appropriate.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Requirements

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous demeanor
• Customer oriented

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits