Teleperformance - Port Saint Lucie, FL
posted 10 days ago
Full-time - Entry Level
Port Saint Lucie, FL
10,001+ employees
Administrative and Support Services
About the position
The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing and managing potentially sensitive content. The position requires a keen eye for detail, strong emotional intelligence, and the ability to work collaboratively in a dynamic environment.
Responsibilities
- Moderate user-generated content to ensure compliance with community guidelines.
- Review content for accuracy and quality, upholding high standards.
- Participate in refresher training to implement correct policies.
- Comply with performance indicators defined by the client's operation.
- Classify and eliminate sensitive content according to client parameters.
- Investigate and resolve complex content issues within turnaround times.
- Ensure compliance with corporate confidentiality policies.
- Participate in continuous training for optimal role development.
- Provide trends and insights for process improvements.
- Stay updated on workflow changes and operational guidelines.
Requirements
- Experience navigating internet websites including social media.
- Strong spelling, grammar, and reading skills.
- Strong emotional intelligence and resilience.
- Comfortable reviewing potentially inappropriate content.
- Attention to detail and flexibility to meet changing business needs.
- Logical problem-solving skills.
- Availability to work various shifts.
- Experience with Windows operating systems.
- Strong computer skills with multitasking ability.
- Ability to type 25 wpm.
- High School Graduate or GED or higher.
Nice-to-haves
- Experience in reviewing/monitoring social media.
- Consistent work history.
- Proven oral & written communication skills.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
