Teleperformance - Port Saint Lucie, FL
posted 22 days ago
Full-time - Entry Level
Port Saint Lucie, FL
10,001+ employees
Administrative and Support Services
About the position
The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a keen eye for detail, emotional resilience, and the ability to handle sensitive content. The position offers opportunities for growth and development within a supportive and inclusive work environment.
Responsibilities
- Moderate user-generated content to ensure compliance with community guidelines.
- Review and classify sensitive content uploaded by users according to client parameters.
- Participate in refresher training to implement correct policies.
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times.
- Comply with corporate confidentiality policies to guarantee the security of customer information.
- Provide trends and insights to develop improvements to processes and policies.
- Remain up to date on key workflow changes and operational guidelines.
Requirements
- Experience navigating internet websites including social media and commercial websites.
- Strong spelling, grammar, and reading skills.
- Strong emotional intelligence and resilience.
- Attention to detail and ability to be flexible to meet changing business needs.
- Logical problem-solving skills.
- Availability to work various shifts.
- Experience with Windows operating systems and strong computer skills.
Nice-to-haves
- Experience in reviewing/monitoring social media.
- Consistent work history.
- Proven oral and written communication skills.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
