Social Media Content Moderator - Onsite -Bilingual Korean/English

Teleperformance - Fort Pierce, FL

Full-time - Entry Level

Fort Pierce, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a keen eye for detail, emotional resilience, and the ability to handle sensitive content. The position is based on-site in Port Saint Lucie, Florida, and requires bilingual proficiency in Korean and English.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review and classify sensitive content uploaded by users according to client-defined parameters.
• Investigate and resolve complex content issues within agreed-upon turnaround times.
• Participate in continuous training programs for optimal role development.
• Provide trends and insights for process improvements and recommendations.
• Comply with corporate confidentiality policies regarding customer information.
• Remain updated on workflow changes, operational guidelines, and policy updates.

Requirements

• Bilingual in Korean and English is required.
• Experience navigating internet websites including social media and commercial websites.
• Strong emotional intelligence and resilience.
• Attention to detail and ability to be flexible to meet changing business needs.
• Logical problem-solving skills.
• Availability to work various shifts.
• Experience with Windows operating systems and strong computer skills.

Nice-to-haves

• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Organization and work prioritization skills.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs