Social Media Content Moderator - Onsite -Bilingual Korean/English

Teleperformance - Port Saint Lucie, FL

Full-time - Entry Level

Port Saint Lucie, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a keen eye for detail, emotional resilience, and the ability to handle sensitive content. The position is based onsite in Port Saint Lucie, Florida, and requires bilingual proficiency in Korean and English.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality standards.
• Participate in refresher training to implement correct policies.
• Classify and eliminate sensitive content according to client parameters.
• Investigate and resolve complex content issues within turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Participate in continuous training for optimal role development.
• Provide trends and insights for process improvements.
• Stay updated on workflow changes and operational guidelines.

Requirements

• Bilingual in Korean and English is required.
• Experience navigating internet websites and social media platforms.
• Strong emotional intelligence and resilience.
• Attention to detail and flexibility to meet changing business needs.
• Logical problem-solving skills and ability to work various shifts.
• Experience with Windows operating systems and strong computer skills.
• Ability to type at least 25 words per minute.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong organizational and work prioritization skills.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community standards and content guidelines.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs