Teleperformance - Port Saint Lucie, FL
posted 22 days ago
Full-time - Entry Level
Port Saint Lucie, FL
10,001+ employees
Administrative and Support Services
About the position
The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a blend of strong digital skills and emotional intelligence. The position is based on-site in Port Saint Lucie, Florida, and offers opportunities for personal and professional growth within a supportive and inclusive environment.
Responsibilities
- Moderate user-generated content to ensure compliance with community guidelines.
- Review and classify sensitive content according to client-defined parameters.
- Participate in refresher training to implement correct policies.
- Investigate and resolve complex content issues within agreed turnaround times.
- Comply with corporate confidentiality policies regarding customer information.
- Provide trends and insights for process improvements.
- Stay updated on workflow changes and operational guidelines.
Requirements
- Experience navigating internet websites including social media and commercial sites.
- Strong spelling, grammar, and reading skills.
- Strong emotional intelligence and resilience.
- Attention to detail and logical problem-solving skills.
- Ability to work various shifts and meet changing business needs.
- Comfortable reviewing potentially inappropriate content.
- High School Graduate or GED or higher (proof required).
- Ability to type 25 wpm.
- Predictable and reliable attendance.
Nice-to-haves
- Experience in reviewing/monitoring social media.
- Consistent work history.
- Proven oral and written communication skills.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
