Social Media Content Moderator --Onsite -Bilingual Russian/English

Teleperformance - Port St. Lucie, FL

Full-time - Entry Level

Port St. Lucie, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a keen eye for detail, emotional resilience, and the ability to handle sensitive content. The position is based onsite in Port Saint Lucie, Florida, and requires bilingual proficiency in Russian and English.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality standards.
• Participate in refresher training to implement correct policies.
• Comply with performance indicators defined by the client's operation.
• Classify and eliminate sensitive content uploaded by users.
• Investigate and resolve complex content issues within turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Participate in continuous training programs for optimal role development.
• Follow all orders, instructions, and procedures related to the role.
• Moderate potentially traumatic and offensive content.
• Provide insights for process and policy improvements.
• Stay updated on workflow changes and operational guidelines.

Requirements

• Bilingual in Russian and English is required.
• Ability to work onsite in Port St. Lucie, Florida.
• Experience navigating internet websites and social media.
• Strong emotional intelligence and resilience.
• Comfortable reviewing inappropriate or explicit content.
• Attention to detail and flexibility to meet changing business needs.
• Logical problem-solving skills.
• Availability to work various shifts.
• Experience with Windows operating systems.
• Strong computer skills and ability to multitask.
• Typing speed of at least 25 wpm.
• Must be over 18 years of age.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong organizational and prioritization skills.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community standards and guidelines.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs