Social Media Content Moderator - Onsite/English

Teleperformance - Port St. Lucie, FL

Full-time - Entry Level

Port St. Lucie, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing and managing potentially sensitive content. The position requires working onsite in Port Saint Lucie, Florida, and offers opportunities for personal and professional growth in a collaborative environment.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality standards.
• Participate in refresher training to implement correct policies.
• Comply with performance indicators defined by the client's operation.
• Classify and eliminate sensitive content uploaded by users.
• Investigate and resolve complex content issues within turnaround times.
• Ensure compliance with corporate confidentiality policies.
• Participate in continuous training programs for optimal role development.
• Follow all orders, instructions, and procedures related to the role.
• Moderate potentially traumatic and sensitive content.
• Provide insights for process and policy improvements.
• Stay updated on workflow changes and operational guidelines.

Requirements

• Ability to work onsite at Port St. Lucie, Florida.
• Experience navigating internet websites and social media.
• Strong emotional intelligence and resilience.
• Comfortable reviewing inappropriate or explicit content.
• Attention to detail and flexibility to meet changing business needs.
• Logical problem-solving skills.
• Availability to work various shifts.
• Experience with Windows operating systems.
• Strong computer skills to use multiple programs simultaneously.
• Ability to type at least 25 wpm.
• Must be over 18 years of age.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong organizational and work prioritization skills.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community standards and guidelines.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs