Teleperformance - Port Saint Lucie, FL
posted about 1 month ago
Full-time - Entry Level
Port Saint Lucie, FL
10,001+ employees
Administrative and Support Services
About the position
The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing potentially sensitive and graphic content. The position requires on-site work in Port Saint Lucie, Florida, and offers opportunities for personal growth and development within a collaborative environment.
Responsibilities
- Moderate user-generated content to ensure compliance with community guidelines.
- Review content for accuracy and quality, upholding high standards.
- Participate in frequent refresher training to implement correct policies.
- Comply with performance indicators defined by the client's operation.
- Classify and eliminate sensitive or violent content uploaded by users.
- Investigate and resolve complex content issues within turnaround times.
- Comply with corporate confidentiality policies regarding customer information.
- Participate in continuous training programs for optimal role development.
- Provide trends and insights for process improvements.
- Stay updated on workflow changes and operational guidelines.
Requirements
- Ability to work on-site in Port St. Lucie, Florida.
- Experience navigating internet websites, including social media.
- Strong emotional intelligence and resilience.
- Comfortable reviewing potentially inappropriate or violent content.
- Attention to detail and flexibility to meet changing business needs.
- Logical problem-solving skills and availability for various shifts.
- Experience with Windows operating systems and strong computer skills.
- Ability to type at least 25 words per minute.
- High school diploma or GED required.
Nice-to-haves
- 6 months of customer service experience preferred.
- Proven oral and written communication skills.
- Organization and work prioritization skills.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
