Teleperformance - El Paso, TX
posted 2 months ago
As a Social Media Content Moderator at Teleperformance, you will play a crucial role in ensuring a positive social experience for users by moderating user-generated content on our clients' platforms. This position requires you to review various types of content, including graphic images, videos, and written posts, to ensure they comply with community guidelines. Your responsibilities will include identifying and escalating any content that violates these guidelines, thereby contributing to a safe and engaging online environment. You will be part of a collaborative and dynamic team, where no two days are the same. Your role will involve participating in frequent refresher training sessions to stay updated on policies and performance indicators defined by the specific client's operation. You will also be responsible for investigating and resolving complex content-related issues within agreed-upon turnaround times, ensuring that all actions comply with corporate confidentiality policies. In addition to content moderation, you will provide insights and trends to help improve overall processes and recommend enhancements to policies and products. This position is based on-site at our El Paso, Texas location, and requires a strong commitment to maintaining high standards of accuracy and quality in your work. As you grow in this role, you will have the opportunity to develop your skills and advance within the company, just like many of our successful employees who started in similar positions.