Social Media Content Moderator - Onsite

Teleperformance - El Paso, TX

Full-time - Entry Level

El Paso, TX

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing and managing potentially sensitive content. The position requires working onsite in El Paso, Texas, and offers opportunities for personal and professional growth within a supportive and inclusive environment.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality, upholding high standards.
• Participate in refresher training to implement correct policies.
• Comply with performance indicators defined by the client's operation.
• Classify and eliminate highly sensitive content uploaded by users.
• Investigate and resolve complex content issues within turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Participate in continuous training programs for optimal role development.
• Provide trends and insights for process and policy improvements.
• Stay updated on workflow changes, operational guidelines, and Community Standards.

Requirements

• Ability to work onsite in El Paso, Texas.
• Experience navigating internet websites, including social media.
• Strong emotional intelligence and resilience.
• Comfortable reviewing potentially inappropriate content.
• Attention to detail and flexibility to meet changing business needs.
• Logical problem-solving skills and availability for various shifts.
• Experience with Windows operating systems and strong computer skills.
• Ability to type at least 25 words per minute.
• Must be over 18 years of age and have a high school diploma or GED.
• Predictable and reliable attendance is required.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong organization and work prioritization skills.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community standards and guidelines for social media platforms.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs