Teleperformance - El Paso, TX
posted about 2 months ago
Full-time - Entry Level
El Paso, TX
10,001+ employees
Administrative and Support Services
About the position
The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing and classifying content, including potentially sensitive material. The position requires on-site work in El Paso, Texas, and offers opportunities for personal and professional growth within a supportive and inclusive environment.
Responsibilities
- Moderate user-generated content to ensure compliance with community guidelines.
- Review content for accuracy and quality, escalating violations as necessary.
- Participate in refresher training to stay updated on policies.
- Comply with performance indicators defined by the client's operation.
- Classify and eliminate sensitive content uploaded by users.
- Investigate and resolve complex content issues within turnaround times.
- Maintain confidentiality and security of customer information.
- Participate in continuous training programs for optimal role development.
- Provide insights for process and policy improvements.
- Stay updated on workflow changes and operational guidelines.
Requirements
- Ability to work on-site in El Paso, Texas.
- Experience navigating internet websites and social media.
- Strong emotional intelligence and resilience.
- Attention to detail and flexibility to meet changing business needs.
- Logical problem-solving skills.
- Availability to work various shifts.
- Experience with Windows operating systems.
- Strong computer skills, able to use multiple programs simultaneously.
- Ability to type at least 25 words per minute.
- Must be over 18 years of age.
- High School Graduate or GED or higher (proof required).
- Predictable and reliable attendance.
- 6 months of customer service experience preferred.
- Proven oral and written communication skills.
- Strong organizational and prioritization skills.
Nice-to-haves
- Experience in customer service roles.
- Familiarity with content moderation practices.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
