Social Media Content Moderator - Onsite

Teleperformance - El Paso, TX

Full-time - Entry Level

El Paso, TX

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing and classifying content, including potentially sensitive material. The position requires on-site work in El Paso, Texas, and offers opportunities for personal and professional growth within a supportive and inclusive environment.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality, escalating violations as necessary.
• Participate in refresher training to stay updated on policies.
• Comply with performance indicators defined by the client's operation.
• Classify and eliminate sensitive content uploaded by users.
• Investigate and resolve complex content issues within turnaround times.
• Maintain confidentiality and security of customer information.
• Participate in continuous training programs for optimal role development.
• Provide insights for process and policy improvements.
• Stay updated on workflow changes and operational guidelines.

Requirements

• Ability to work on-site in El Paso, Texas.
• Experience navigating internet websites and social media.
• Strong emotional intelligence and resilience.
• Attention to detail and flexibility to meet changing business needs.
• Logical problem-solving skills.
• Availability to work various shifts.
• Experience with Windows operating systems.
• Strong computer skills, able to use multiple programs simultaneously.
• Ability to type at least 25 words per minute.
• Must be over 18 years of age.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong organizational and prioritization skills.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with content moderation practices.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance