Social Media Content Moderator - Onsite

Teleperformance - Boise, ID

Full-time

Boise, ID

Administrative and Support Services

About the position

The Social Media Content Moderator role at Teleperformance USA involves reviewing and moderating user-generated content to ensure compliance with community guidelines. This position is crucial for maintaining a safe and engaging online environment, requiring a keen eye for detail and the ability to handle sensitive content with discretion. The role is based onsite at a newly refurbished facility in Boise, Idaho, and offers a collaborative and dynamic work environment.

Responsibilities

• Review and moderate user-generated content to ensure it aligns with community guidelines.
• Moderate traumatic, sensitive, and potentially offensive content with resilience.
• Help maintain a positive and engaging online environment by removing inappropriate content.
• Provide feedback to users and escalate issues when necessary.
• Monitor trends and report on content moderation metrics.

Requirements

• Ability to spot violations in user-generated content.
• Calm under pressure and able to handle sensitive content with discretion.
• Comfortable navigating various online platforms and tools.
• Ability to work well in a team and contribute to a positive culture.
• Strong spelling, grammar, and reading skills.
• High emotional intelligence and resilience.
• Comfortable reviewing internet content.
• Sharp problem-solving skills.
• Availability to work various shifts.
• Experience with Windows operating systems.
• Typing speed of at least 25 wpm.
• Reliable attendance record.
• Must be over 18 years of age.
• High School Graduate or GED or higher.

Benefits

• Competitive Pay with Bonus Potential
• Full Benefits: Medical, Dental, Vision, 401K and more!
• Paid Time Off
• Employee Wellness and Engagement programs including Counseling sessions, Workshops, Wellness clubs, and Resiliency training.