Teleperformance - Boise, ID
posted 2 months ago
As a Social Media Content Moderator at Teleperformance, you will play a crucial role in ensuring that user-generated content on our clients' platforms adheres to community guidelines. This position requires you to review a variety of content types, including graphic images, videos, and written posts, to ensure they meet the established standards. Your work will help create a positive social experience for all users, making it essential to uphold a high standard of accuracy and quality in your evaluations. You will participate in frequent refresher training sessions to stay updated on the correct policies and procedures. Compliance with performance indicators defined by the specific client's operation is vital, as is the ability to review, classify, and eliminate highly sensitive content uploaded by users. You will also be responsible for investigating and resolving complex issues regarding content within agreed-upon turnaround times and quality standards. Maintaining confidentiality and proper handling of customer information is paramount to guarantee security. You will engage in continuous training programs established by the company to ensure optimal development in your role. Additionally, you will provide insights and trends to help improve overall processes and recommend enhancements to policies and products. Staying informed about key workflow changes, operational guidelines, and community standards will be part of your daily responsibilities. This position is onsite at our Boise, Idaho location, and it offers a dynamic work environment where no two days are the same. You will have the opportunity to interact with diverse individuals and contribute to a culture that values employee well-being and professional growth.