Teleperformance - Vero Beach, FL
posted 4 months ago
As a Social Media Content Moderator at Teleperformance USA, you will play a crucial role in ensuring a positive social experience for users on our clients' platforms. This position requires you to review user-generated content, including graphic images, videos, and written posts, to ensure compliance with community guidelines. Your responsibilities will include moderating potentially sensitive and explicit content, classifying or eliminating such content as necessary, and escalating any violations of the established parameters. You will be part of a collaborative team that values accuracy and quality in content moderation, and you will have the opportunity to participate in ongoing training to stay updated on policies and best practices. In this role, you will be expected to investigate and resolve complex content-related issues within agreed-upon turnaround times, ensuring that all actions comply with corporate confidentiality policies. You will also provide insights and trends to help improve processes and recommend enhancements to policies and products. The position is based on-site in Port Saint Lucie, Florida, and requires a flexible schedule to meet the changing needs of the business. As a Social Media Content Moderator, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond, making your contribution vital to the success of our operations. Teleperformance is committed to creating a supportive and inclusive work environment where employees feel valued and inspired. We believe that a happy and healthy workforce is essential for productivity and creativity, and we strive to provide a workplace that promotes a healthy work-life balance. Join us and be part of a team that is dedicated to delivering the best in all that we do, where your potential can take you anywhere you want to go.