Social Media Content Moderator

$33,280 - $33,280/Yr

Alorica - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

Administrative and Support Services

About the position

The Social Media Content Moderator at Alorica is responsible for addressing customer concerns, providing support, and resolving issues related to social media content. This role requires strong communication skills and the ability to navigate various computer applications while maintaining professionalism in a fast-paced environment.

Responsibilities

• Address customer concerns and provide support through social media platforms.
• Resolve issues related to social media content.
• Maintain professionalism while interacting with customers.
• Utilize strong computer navigational skills to manage content effectively.
• React quickly and effectively to potentially disturbing content.

Requirements

• High school diploma or GED.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension skills.
• Professional and courteous demeanor.
• Good understanding of social media pop culture.
• Proven experience in logical problem-solving.

Benefits

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program
• Employee assistance program
• Additional voluntary benefits
• On-site amenities such as coffee & snack bar, breakroom with shuffleboard and air hockey, ATM/banking access.