Alorica - Tulsa, OK
posted 25 days ago
Full-time - Entry Level
Tulsa, OK
Administrative and Support Services
About the position
The Social Media Content Moderator at Alorica plays a crucial role in ensuring that user-generated content complies with community standards and company policies. This position involves reviewing various types of content, including videos, images, and text, while providing support to clients by addressing customer concerns and resolving issues. The role requires a keen attention to detail and the ability to interpret complex guidelines, all while working in a fast-paced environment.
Responsibilities
- Review content (video, image, text) and conduct quality control to ensure compliance with local policies and regulations.
- Become knowledgeable about online community standards and apply them effectively.
- Interpret and apply complex policies and guidelines to content.
- Review reported content within agreed turnaround times and standards of quality.
- Escalate issues that fall outside of company policy.
Requirements
- High school diploma or GED.
- Strong computer navigational skills.
- Familiarity with Microsoft Office applications (Word, Excel).
- Excellent oral and written communication skills.
- Exceptional listening and comprehension skills.
- Professional and courteous demeanor.
- Ability to handle viewing graphic and potentially disturbing content.
- Ability to react quickly and effectively with high attention to detail and fast learning ability.
- Good understanding of social media pop culture.
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
Nice-to-haves
- Customer service experience is a plus.
Benefits
- Health, dental, and vision coverage/HSA
- Paid Time Off (PTO)
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
- On-site amenities such as coffee & snack bar, breakroom with shuffleboard and air hockey, ATM/banking access.
