Alorica - Tulsa, OK
posted 3 months ago
As a Social Media Content Moderator at Alorica, you will play a crucial role in ensuring that our clients' customers receive the highest level of support and service. Your primary responsibility will be to address customer concerns and provide assistance related to their experiences with our products and services. This position requires you to document call-related information meticulously for auditing and reporting purposes, ensuring that all customer interactions are recorded accurately. You will also be responsible for maintaining and updating customer information as necessary, which is vital for providing personalized service and support. In addition to addressing customer issues, you will have the opportunity to upsell current customers on new or enhanced services, contributing to the overall success of our clients. This role demands strong computer navigational skills and familiarity with Microsoft Office applications, particularly Word and Excel. Excellent oral and written communication skills are essential, as you will be interacting with customers regularly. You must also possess exceptional listening and comprehension skills to understand customer needs effectively. The work environment is a climate-controlled call center, where you will be expected to handle potentially graphic and disturbing content. Therefore, a high level of professionalism and the ability to react quickly and effectively to various situations is crucial. You will be required to work a full-time schedule within our 24/7 hours of operation, which may change based on business needs. This position is designed for individuals who can engage with customers at a high level and maintain a professional demeanor at all times.