Social Media Customer Relationship Specialist

$37,440 - $39,520/Yr

TEKsystems - Warren, MI

Full-time - Entry Level

Remote - Warren, MI

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Social Media Customer Relationship Specialist is a customer service role focused on utilizing social media platforms to assist customers. The position involves responding to customer inquiries, managing cases, and providing proactive support while ensuring operational metrics are met. This role is fully remote after the initial training period, which requires a hybrid work model in Warren, Michigan.

Responsibilities

• Answer comments from customers in need of assistance on social media platforms including Facebook, Twitter, Instagram, Google Play, and App Store.
• Create and manage cases for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks, and achieve operational metrics.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interactions.
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.

Requirements

• 4-Year completed bachelor's degree
• Ability to commute to the office in Warren, MI
• 1+ years' experience supporting customers
• Strong written and verbal communication skills
• Experience with social media platforms

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)