Social Media Engagement Manager

Delta Defense - West Bend, WI

Full-time - Mid Level

Remote - West Bend, WI

Personal and Laundry Services

About the position

The Social Media Engagement Manager at Delta Defense is responsible for leading the Social Moderation team, managing user-generated content across all social media platforms, and enhancing brand visibility and reputation. This role involves fostering customer loyalty, overseeing a team of moderators, and ensuring effective communication and engagement strategies. The manager will also analyze online reputation and collaborate with various departments to address customer concerns and improve community dynamics.

Responsibilities

• Develop and execute strategies to grow and strengthen the online community.
• Manage, mentor, and lead a team of social media moderators.
• Oversee moderation of comments and private messages across all USCCA social media platforms.
• Collaborate to ensure content aligns with community guidelines and brand values.
• Build and maintain social listening practices.
• Own the online reputation scorecard and oversee replies to online reviews.
• Identify and address inappropriate or offensive content promptly.
• Extract insights from online interactions and report them to leadership.
• Effectively address crises and sensitive topics across social media platforms.

Requirements

• Minimum of 5 years of professional experience managing or leading people.
• High school diploma or GED required; bachelor's degree in communications, marketing, or related field preferred.
• Experience in building and managing a community on social media channels.
• Excellent written and verbal communication skills.
• Proficiency in using community management tools and analytics platforms.
• Strong problem-solving and critical thinking skills.

Nice-to-haves

• Understanding of legal considerations related to social media, including privacy laws and content regulations.
• Adaptability and willingness to stay informed about industry trends.

Benefits

• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid holidays
• 23 Days of Personal Time Off
• 8 company holidays
• Paid day of volunteer service annually
• Personal protection, fitness, and home office reimbursement program ($500 annually)
• Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
• Complimentary USCCA Elite membership & store discounts