Social Media Manager / Customer Service

$45,760 - $52,000/Yr

Unclassified - Denver, CO

Part-time - Mid Level

Remote - Denver, CO

About the position

As a Social Media Manager at Virtika Outerwear, you will play a pivotal role in shaping the brand's online presence and customer engagement. This part-time position allows you to work flexibly while contributing to the growth of Virtika's social media channels. You will be responsible for leading social media strategies and executing content that aligns with Virtika's unique brand identity. Your creativity will be essential in creating engaging content that resonates with our audience and drives customer loyalty. In addition to content creation, you will act as the primary customer service representative for all social media platforms. This involves responding to customer inquiries, addressing concerns, and ensuring that all interactions reflect Virtika's commitment to exceptional service. You will monitor comments, community posts, direct messages, and tags, ensuring timely follow-ups and resolutions to customer issues. Your role will also include light design work, where you will create ads and social content that captures the essence of Virtika's brand. This position requires a proactive approach to social listening and engagement, as you will be tasked with driving customer interaction and building a community around the Virtika brand. You will have the opportunity to set your own hours and work remotely, with access to our headquarters in Denver for collaboration and support. As you grow in this role, there will be opportunities to expand your responsibilities and advance your career within the company.

Responsibilities

• Support all Virtika owned social channels
• Lead social media strategies and content executions
• Create engaging content in alignment with Virtika's unique brand and customer identities
• Act as customer service point person for all social channels
• Check & respond to all comments, social listening, recommendations, community posts, direct messages, shares & tags
• Resolve customer issues by identifying problems and coordinating appropriate corrective action
• Help with light design work, create ads and social content
• Drive customer engagement that is unique to Virtika, exceed expectations, and drive brand loyalty

Requirements

• 2+ years of experience managing social communities (at a consumer brand preferred)
• Experience building and maintaining content & social media strategy and calendar
• Strong experience with social scheduling, publishing, and analytics
• Driven, self-starter who can build and deploy strategic planning and execute tactically
• Creative thinker with an eye for design and the ability to create unique, original content
• Demonstrated proficiency in social media platforms including Instagram, Facebook, Twitter, LinkedIn, and TikTok

Benefits

• Employee discount
• Flexible schedule