Social Media Manager/Front Desk Coordinator

$37,565 - $40,144/Yr

Unclassified - Wexford, PA

Full-time - Entry Level

Wexford, PA

About the position

The Social Media Manager/Front Desk Coordinator at Alexandra S. George DDS is a dual role that combines social media management with front desk responsibilities. This position is essential for maintaining a strong online presence while providing exceptional customer service to patients. The role involves creating engaging content for social media platforms and managing front desk operations to ensure a welcoming environment for patients.

Responsibilities

• Develop and implement a social media strategy that highlights TMJ and cosmetic dentistry services.
• Create engaging content, including graphics, videos, and posts for platforms such as Facebook, Instagram, and TikTok.
• Monitor and respond to comments, messages, and reviews in a timely manner.
• Keep up with the latest trends in social media to help increase engagement.
• Analyze social media performance metrics and adjust strategies to enhance engagement and reach.
• Collaborate with the team to promote services, special events, and patient testimonials.
• Greet patients warmly and manage the front desk operations efficiently.
• Schedule appointments and manage patient flow to ensure a seamless experience.
• Handle patient inquiries, both in person and over the phone, with professionalism and care.
• Maintain an organized and welcoming reception area.

Requirements

• Bachelor's degree in marketing, communications, or a related field preferred.
• Proven experience in social media management and customer service.
• Strong verbal and written communication skills.
• Proficiency in social media platforms and design tools (e.g., Canva).
• Ability to multitask and thrive in a fast-paced environment.
• Knowledge of dental terminology and procedures is a plus.

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Flexible schedule