Disability Solutions - Orlando, FL
posted 3 months ago
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. We are looking for a candidate who can bring their authentic self to work every day and connect, engage, and delight our guests. This position is responsible for developing an innovative and effective ongoing social media plan across all channels, continually updating the strategy based on emerging trends and opportunities. The role involves monitoring, tracking, interpreting, and leveraging all social media trends while managing day-to-day social media activities. This includes planning an editorial calendar, creating content to support that calendar, community management, and customer service. The candidate will also plan and effectively manage photo and video shoots, engage with hotel friends and fans, bloggers, and other key audiences to foster conversations and relationships. Additionally, the role requires monitoring review sites and developing appropriate responses in conjunction with hotel operations teams and the Director of Public Relations. The candidate will create photo and video content to support overall PR and marketing goals, update and maintain the photo and video library, and develop and maintain key relationships with bloggers and other influencers. The position also involves partnering with the Loews home office, Universal Orlando, and Hard Rock International to leverage social media opportunities, working closely with hotel operations teams and the resort marketing team to promote new offers, special events, food and beverage offerings, guest experiences, and holiday activities. Analyzing and interpreting results, actively listening in social media channels, and regularly reporting on findings are also key responsibilities. The candidate will attend required meetings to stay informed about in-house activities, promotions, and events, and maintain communications with other departments throughout the hotel. Regular attendance in conformance with standards is expected, and the candidate may be required to work varying schedules to reflect business needs. Attendance at all training sessions and meetings is also required.