Social Media Marketing Coordinator

Marriott International - Tampa, FL

Full-time

Tampa, FL

Accommodation

About the position

The Social Media Marketing Coordinator is responsible for promoting brand awareness both internally and externally while maximizing revenue through effective sales techniques. This role involves engaging with guests to enhance their experience with Marriott, encouraging them to purchase or schedule preview package sales/tours, and ensuring they meet eligibility requirements. The coordinator will also handle guest inquiries, maintain confidentiality, and uphold company standards in service and appearance.

Responsibilities

• Promote awareness of brand image internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Recognize opportunities to up-sell and sell enhancements for a better experience.
• Encourage guests to purchase or schedule preview package sales/tours.
• Explain details and requirements for attending sales presentations to potential owners.
• Verify eligibility for preview package sales/tours before scheduling.
• Determine and give complimentary gifts to guests for their patronage.
• Answer guest questions about property facilities and services.
• Receive, record, and relay messages accurately and legibly.
• Follow company policies and procedures, ensuring a clean and professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, thanking them with genuine appreciation.
• Communicate clearly and professionally with others, preparing written documents accurately.
• Develop and maintain positive working relationships with team members.
• Comply with quality assurance expectations and standards.
• Perform physical tasks such as moving, lifting, and carrying objects weighing up to 10 pounds.

Requirements

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.