Social Media Specialist - CX
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About The Position
As a Social Media Specialist at SimpliSafe, you are passionate about social media, staying ahead of trends, and turning viral moments into opportunities for engaging, meaningful interactions. You create content that captivates attention—whether through memes, videos, or other creative posts—while staying true to the brand voice. Blending creativity with strategy, you thrive in a fast-paced environment, adapting quickly to trends and fostering lasting connections with your audience. In this role, you’ll drive SimpliSafe's social care strategy, engaging with customers and managing responses across Instagram, Facebook, and TikTok. You’ll collaborate with cross-functional teams to ensure alignment with broader marketing goals, and engage with customers to address concerns, manage sentiment, and build relationships. By providing educational content and staying on top of platform trends, you’ll optimize strategies to enhance the customer experience and contribute to SimpliSafe’s growth.
