Social Services Assistant_NE-AOK_701-Social Services Department

The Salvation Army - Bartlesville, OK

Full-time

Bartlesville, OK

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Social Services Assistant plays a crucial role in supporting the Social Service Director by coordinating volunteer services and assisting eligible clients with various needs such as food, lodging, clothing, and financial assistance. This position involves direct interaction with clients, maintaining accurate records, and ensuring compliance with program policies and procedures.

Responsibilities

• Coordinates volunteer services and provides assistance to the Social Service Director.
• Answers phone calls and questions in a courteous manner.
• Interviews clients to determine need and eligibility for services.
• Prepares accurate and complete client records.
• Refers clients to community agencies and maintains effective working relationships with them.
• Prepares client data reports and oversees the integrity of data systems and information.
• Maintains contact with community agencies and conducts community service worker interviews.
• Completes paperwork accurately and in a timely manner; documents all services provided for statistical purposes.
• Processes food, clothing, and furniture vouchers for eligible clients.
• Orders food for the pantry and stocks items donated for the pantry.
• Assembles food bags for clients and provides food from the pantry.
• Ensures that the Energy Assistance Program has copies of all bills and checks.
• Attends social service meetings and assists in coordinating Thanksgiving and Christmas programs.
• Processes applications for assistance and determines client eligibility.
• Contacts grocery stores for best prices for food and assists with the Angel Tree program.
• Prepares and provides receipts to donors.

Requirements

• High school diploma or GED.
• Two years of experience working in a social or public service environment with experience assisting the public.
• Knowledge of general office practices and principles.
• Knowledge of social service practices and principles.
• Knowledge of Microsoft Office suite.
• Knowledge of community resources for information and referrals.
• Ability to build and maintain effective working relationships with the public and community agencies.
• Ability to prepare accurate and complete client records, reports, and statistics.
• Ability to perform data entry tasks with minimal errors.
• Ability to effectively communicate with all levels of individuals throughout the organization and the community.
• Ability to understand and convey the dynamics of domestic violence and sexual assault.
• Ability to interview clients to evaluate and serve their needs.
• Ability to determine client eligibility for program assistance based on specific program guidelines.