Whatnot-posted 12 months ago
$100,000 - $110,000/Yr
Full-time • Entry Level
Remote • Los Angeles, CA
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As the Social Support & Insights Associate on the Communications Team, you will represent the voice of our users, playing a critical role in managing Whatnot's brand and reputation across social media. You'll be responsible for responding to customer inquiries, resolving issues, and ensuring a positive customer experience. Additionally, you'll identify sentiment trends and uncover the root causes of customer issues, providing valuable insights to enhance our product and processes.
