Social Work: Intake Specialist

$40,000 - $45,000/Yr

CATHOLIC CHARITIES, DIOCESE OF NASHVILLE - Columbia, TN

Full-time - Entry Level

Columbia, TN

About the position

The Intake Specialist at Catholic Charities serves as the first point of contact for individuals seeking assistance through the family resource center. This role is crucial in connecting clients with internal programs and external partners, ensuring they receive the necessary support and resources. The position requires a compassionate approach and effective communication skills to assist clients in navigating their needs.

Responsibilities

• Provides a friendly and compassionate first point of contact to visitors and building partners.
• Conducts needs-related screening and processes paperwork (Intake Forms, ASSM, SNAP) for program applicants and clients.
• Schedules or assists in scheduling necessary client appointments to access services.
• Takes inquiries and referrals from the Catholic Charities website, email, and phone, referring them to Case Managers and community resources.
• Maintains, tracks, and reports files and data as required by program contracts.
• Performs administrative tasks such as answering phones, data entry, copying, filing, and ordering office supplies.
• Assists Case Manager and staff with office calendar, tracking, and scheduling events and available meeting rooms.
• Actively participates in supervision sessions, periodic team meetings, and training.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in social work or related field with experience in working with clients from diverse communities.
• 2 years' experience working with people experiencing poverty.
• Ability to work with individuals experiencing a crisis.
• Knowledge of community resources that serve families experiencing multiple problem areas.
• Effective interpersonal skills and strong verbal and written communication skills.
• Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
• Ability to plan and organize work and follow tasks through to completion.
• Ability to handle confidential information with professionalism.
• Self-starter with ability to work independently.
• Proficient with Microsoft Office applications.
• Current driver's license required.

Nice-to-haves

• Experience with diverse communities.
• Knowledge of community resources.
• Ability to learn databases and other systems.

Benefits

• 403(b) plan with company match
• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance
• 10 vacation days
• 12 personal days
• 18 paid holidays
• Easter & Christmas Break
• Pension plan