Software Account Manager Technical

Brady Worldwide - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

5,001-10,000 employees

Miscellaneous Manufacturing

About the position

Brady Corp is seeking a Software Account Manager & Tech Support who will be responsible for providing technical assistance and support to LINK360 users on both the web and apps. This role involves responding to telephone or email queries, isolating problems, and assisting users in implementing solutions. The Software Account Manager will also serve as a backup trainer for both new and existing clients, helping them understand, implement, and properly use the LINK360 software, primarily through web meetings. Additionally, this position is responsible for the renewal of LINK360 annual subscriptions within an assigned territory, working closely with customers and/or distributors to provide timely quotes and ensure that customer accounts do not expire. To succeed in this role, the Software Account Manager must maintain current technical knowledge on the LINK360 software and app, including all new releases and tools that support the product. The individual will monitor and respond quickly and effectively to requests received via phone or email, assess customer issues, and identify resources and tools to provide solid solutions with an emphasis on minimizing downtime for users. This position is crucial in ensuring customer satisfaction and retention, as well as contributing to the overall success of the LINK360 product line.

Responsibilities

• Provide technical assistance and support to LINK360 users on both web and apps.
• Respond to telephone or email queries and isolate problems.
• Assist users in implementing solutions for their technical issues.
• Serve as a backup trainer for new and existing clients on LINK360 software usage.
• Conduct training sessions via web meetings for clients.
• Manage the renewal of LINK360 annual subscriptions within an assigned territory.
• Work with customers and/or distributors to provide timely quotes for subscription renewals.
• Maintain current technical knowledge on LINK360 software and app, including new releases and tools.
• Monitor and respond quickly to requests received via phone or email.
• Assess customer issues and identify resources and tools to provide effective solutions.

Requirements

• Strong technical knowledge of LINK360 software and applications.
• Excellent communication skills, both verbal and written.
• Ability to troubleshoot and resolve technical issues effectively.
• Experience in customer service or technical support roles.
• Familiarity with training methodologies and techniques for software applications.
• Strong organizational skills to manage subscription renewals and customer accounts.

Nice-to-haves

• Experience in account management or sales support roles.
• Knowledge of software development or IT support processes.
• Familiarity with web meeting platforms for training purposes.

Benefits

• Competitive pay and great benefits.
• Opportunities for collaboration and innovation.
• Inclusive workplace culture that fosters growth and success.
• Charitable contributions and opportunities to give back to the community.