HawkSoft - Canby, OR
posted 3 days ago
About the position
Join HawkSoft as a Full-Time Software Accounting Consultant and experience the thrill of working with a dynamic team at the forefront of technology! Enjoy the flexibility of a fully remote position that allows you to maintain a work-life balance while contributing to innovative solutions that elevate our customer service. With an annual salary of $49,600, you will not only engage in exciting and challenging projects but also have the opportunity to grow your skills in a supportive and collaborative environment. Our culture values empathy and integrity, ensuring you feel connected with both your team and our clients. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Step into a role where your problem-solving abilities can shine, and be a part of a company that prioritizes fun and forward-thinking approaches to IT solutions.
Responsibilities
- Consults with and assists insurance agencies with the project of successfully implementing HawkSoft accounting solutions.
- Consults with insurance agencies to determine the scope of their customer accounting training needs and customizes the HawkSoft software configuration to meet these needs.
- Conducts training courses on the configuration and workflows within the HawkSoft Client Management System and its integration with QuickBooks.
- Conducts training courses on the configuration and core functions of QuickBooks.
- Maintains necessary customer documentation.
- Resolves product or support issues by clarifying the customer's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing other department related projects as needed.
- Contributes to other team projects as a Subject Matter Expert as needed.
Requirements
- A Bachelor's degree in Accounting, Business, or a related field is preferred.
- A High School Diploma or equivalent is required.
- 3+ years of customer service experience.
- 1+ year of training experience.
- Strong written and oral communication skills.
- Strong attention to detail.
- Organizational, time management, and project management skills.
- Ability to multi-task and prioritize.
- Excellent troubleshooting and problem-solving skills.
- Basic computer skills.
- Ability to work independently but contribute and work within the team environment.
Nice-to-haves
- Insurance industry experience is a plus.
- QuickBooks experience is preferred.
- Working knowledge of the HawkSoft Client Management System is preferred.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Life Insurance
- Flexible Spending Account
- Competitive Salary
- Paid Time Off
- Employee Discounts
