Software and Mobile App Support

$35,360 - $35,360/Yr

Supplemental Staffing - Holland, OH

Full-time - Entry Level

Holland, OH

Construction of Buildings

About the position

The Software and Mobile App Support position is an entry-level role focused on providing customer service and technical support for mobile applications. The candidate will be responsible for testing mobile apps, assisting in the conversion of native apps to Progressive Web Applications (PWAs), and offering direct support to customers. This role requires effective communication and problem-solving skills to ensure customer satisfaction and efficient issue resolution.

Responsibilities

• Assist with updating and publishing apps on the Google Play Store and Apple App Store.
• Collaborate with team members to troubleshoot and resolve issues efficiently.
• Document and track issues using Microsoft Dynamics 365 CRM and Microsoft Teams.
• Provide customer service support by taking calls, listening to customer needs, diagnosing software and app-related issues, and guiding customers through troubleshooting steps.

Requirements

• Excellent customer service skills with a strong ability to communicate effectively and patiently with end users, emphasizing phone-based support.
• Proficiency in both Mac and PC systems, with adaptability in navigating different OS environments.
• Strong attention to detail and ability to think critically about app functionality.
• Excellent communication skills for creating and tracking help ticket cases as well as clear bug reporting and teamwork.
• Understanding of mobile operating systems (iOS and Android).
• Ability to follow directions and work independently to meet deadlines.
• Excellent organizational skills for tracking and following up on issue tickets.
• Longevity on resume (more than a year at each previous job).
• No felonies or misdemeanors and must be able to pass a Drug Screen.

Benefits

• Temp-to-hire opportunity for long-term employment.