Software Application Architect-Hybrid
Bright Horizons•Newton, MA
424d•$100,000 - $115,000
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About The Position
The Software Application Architect at Bright Horizons Family Solutions is responsible for leading the technical planning and architecture development of contact center as a software (CCaaS) solutions. This role involves collaborating with contact center leadership to define business requirements, designing call flow solutions, and integrating various systems to optimize contact center operations. The architect will also troubleshoot issues, conduct root cause analysis, and ensure effective communication between business leaders and technical teams.
