Extron Electronics - Raleigh, NC
posted about 2 months ago
The Software Application Engineer for Control System Software at Extron Electronics plays a crucial role in the development and support of professional AV hardware and software solutions. This position involves working closely with a cross-functional software team, product managers, and various stakeholders to ensure the effective management of customer problem reports from the field. The ideal candidate will be responsible for reviewing, verifying, and creating action plans to address these issues, which requires a strong understanding of Extron's software configuration and programming tools. Additionally, the role necessitates hands-on experience with hardware to simulate real-world setups, allowing the engineer to replicate reported issues effectively. As the technology landscape for control system products is vast and rapidly evolving, the Software Application Engineer must demonstrate a willingness to continuously learn and adapt to new technologies. A solid foundation in computer networking fundamentals is essential, as the role involves integrating various technologies and ensuring seamless communication between devices. The engineer will also be expected to communicate technical details clearly to necessary parties, manage stakeholder expectations, and maintain customer satisfaction by setting realistic goals and timelines. Extron Electronics is committed to providing exceptional service and support to its customers, and this position is integral to upholding that commitment. The company values innovation and encourages its employees to pursue professional growth, making it an ideal environment for individuals looking to advance their careers in the AV industry.