Employment Solution - Raleigh, NC

posted 19 days ago

Full-time - Entry Level
Raleigh, NC
Administrative and Support Services

About the position

The Software Applications Engineer for Control System Software is responsible for collaborating with a cross-functional software team and stakeholders to address customer problem management reports. This role involves reviewing, verifying, and creating action plans to resolve issues, requiring a solid understanding of software configuration, programming tools, and hardware integration. The position is ideal for new graduates with a background in engineering or computer science, and it emphasizes continuous learning in a rapidly evolving technology landscape.

Responsibilities

  • Collaborate with cross-functional software teams and stakeholders.
  • Review and verify customer problem management reports.
  • Create action plans to address reported issues.
  • Communicate technical details to necessary parties for troubleshooting.
  • Manage stakeholder and customer expectations effectively.
  • Utilize project management and resource management tools.

Requirements

  • Bachelor's degree in Electrical Engineering (BSEE), Civil Engineering (BSCE), or Computer Science (BSCS).
  • Strong communication skills, both verbal and written.
  • Experience with software configuration and programming tools.
  • Understanding of TCP and UDP based IP protocols.
  • Knowledge of work environment design and basic service support on devices.

Nice-to-haves

  • Previous experience in supporting a product or IT support role.
  • Experience with installed A/V systems or A/V products.
  • Knowledge of Python programming language.
  • Experience using a modern integrated development environment (IDE).
  • Familiarity with agile software development processes.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service