Software Applications Engineer

Employment Solution - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Administrative and Support Services

About the position

The Software Applications Engineer for Control System Software is responsible for collaborating with a cross-functional software team and stakeholders to address customer problem management reports. This role involves reviewing, verifying, and creating action plans to resolve issues, requiring a solid understanding of software configuration, programming tools, and hardware integration. The position is ideal for new graduates with a background in engineering or computer science, and it emphasizes continuous learning in a rapidly evolving technology landscape.

Responsibilities

• Collaborate with cross-functional software teams and stakeholders.
• Review and verify customer problem management reports.
• Create action plans to address reported issues.
• Communicate technical details to necessary parties for troubleshooting.
• Manage stakeholder and customer expectations effectively.
• Utilize project management and resource management tools.

Requirements

• Bachelor's degree in Electrical Engineering (BSEE), Civil Engineering (BSCE), or Computer Science (BSCS).
• Strong communication skills, both verbal and written.
• Experience with software configuration and programming tools.
• Understanding of TCP and UDP based IP protocols.
• Knowledge of work environment design and basic service support on devices.

Nice-to-haves

• Previous experience in supporting a product or IT support role.
• Experience with installed A/V systems or A/V products.
• Knowledge of Python programming language.
• Experience using a modern integrated development environment (IDE).
• Familiarity with agile software development processes.