Software Configuration Engineer II (Systems Analyst) - GNS & Transcon Products, IS Operational Experience

About the position

Expeditors is a global supply chain management company that emphasizes professionalism, leadership, and a friendly environment. The Ground Network Service (GNS) & Transcon teams are responsible for migrating user functionality from legacy systems to the Exp.o system platform. The software configuration engineering team utilizes a Transportation Management System to design and implement logic that controls the behavior of a complex system, requiring business knowledge, systems knowledge, process analysis, and a software development mindset. The role involves hands-on implementation and support of enterprise-scale software, necessitating strong transportation domain knowledge and the ability to translate business concepts into technical implementations.

Responsibilities

• Develop a deep understanding of the exp.o GNS and Transcon Framework
• Collaborate with stakeholders to translate business needs and functional requirements into easily understandable technical requirements
• Actively participate in discussions with agile team(s) regarding the proper scope and features for each release
• Understand and document process flows using state diagrams and implement the process flows via configuration
• Design and implement efficient solutions consistent with the overall implementation
• Collaborate with team members to ensure data and functional integrity across projects and systems
• Participate in feedback loops, demonstrations, and trainings with users to guide improvements and enhancements to the system implementation
• Develop a deep understanding of SDLC processes and tools used for configuration
• Participate in the definition, refinement, and documentation of configuration best practices
• Actively collaborate with others in the configuration discipline to seek out learning and share solution designs.

Requirements

• Technical aptitude with a strong understanding of business and functional requirements
• Analytical mindset with high attention to detail and ability to work across multiple priorities
• Ability to communicate complex ideas effectively to internal and external customers
• Experience with business and technical requirements gathering, process mapping, and gap analysis
• Experience with systems and process documentation, modeling, and flow charting
• Experience in systems analysis or business analysis
• Fundamental understanding of the business and broader consequences of decisions
• Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
• Expeditors systems knowledge of ETMS and operational processes knowledge of GNS or Transcon
• Ability to provide exceptional customer service and resolve issues
• Experience with a Transportation Management System or enterprise-scale supply chain software
• Experience configuring business processes in an ERP solution
• Results oriented with a drive to completion
• Experience working with software development teams and processes.

Nice-to-haves

• BS/BA in Business or Information Systems or comparable work experience
• Experience in and understanding of a transportation operations role
• Customer-facing background
• Demonstrated leadership, analytical, organization, and interpersonal skills
• Working knowledge of XML, XSLT, transactional and data integration, Azure DevOps
• SAFe familiarity and/or certification.

Benefits

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday
• Business professional dress code