Expeditors International of Washington - Seattle, WA
posted 4 days ago
About the position
Expeditors is a global supply chain management company that emphasizes professionalism, leadership, and a friendly environment. The Ground Network Service (GNS) & Transcon teams are responsible for migrating user functionality from legacy systems to the Exp.o system platform. The software configuration engineering team utilizes a Transportation Management System to design and implement logic that controls the behavior of a complex system, requiring business knowledge, systems knowledge, process analysis, and a software development mindset. The role involves hands-on implementation and support of enterprise-scale software, necessitating strong transportation domain knowledge and the ability to translate business concepts into technical implementations.
Responsibilities
- Develop a deep understanding of the exp.o GNS and Transcon Framework
- Collaborate with stakeholders to translate business needs and functional requirements into easily understandable technical requirements
- Actively participate in discussions with agile team(s) regarding the proper scope and features for each release
- Understand and document process flows using state diagrams and implement the process flows via configuration
- Design and implement efficient solutions consistent with the overall implementation
- Collaborate with team members to ensure data and functional integrity across projects and systems
- Participate in feedback loops, demonstrations, and trainings with users to guide improvements and enhancements to the system implementation
- Develop a deep understanding of SDLC processes and tools used for configuration
- Participate in the definition, refinement, and documentation of configuration best practices
- Actively collaborate with others in the configuration discipline to seek out learning and share solution designs.
Requirements
- Technical aptitude with a strong understanding of business and functional requirements
- Analytical mindset with high attention to detail and ability to work across multiple priorities
- Ability to communicate complex ideas effectively to internal and external customers
- Experience with business and technical requirements gathering, process mapping, and gap analysis
- Experience with systems and process documentation, modeling, and flow charting
- Experience in systems analysis or business analysis
- Fundamental understanding of the business and broader consequences of decisions
- Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
- Expeditors systems knowledge of ETMS and operational processes knowledge of GNS or Transcon
- Ability to provide exceptional customer service and resolve issues
- Experience with a Transportation Management System or enterprise-scale supply chain software
- Experience configuring business processes in an ERP solution
- Results oriented with a drive to completion
- Experience working with software development teams and processes.
Nice-to-haves
- BS/BA in Business or Information Systems or comparable work experience
- Experience in and understanding of a transportation operations role
- Customer-facing background
- Demonstrated leadership, analytical, organization, and interpersonal skills
- Working knowledge of XML, XSLT, transactional and data integration, Azure DevOps
- SAFe familiarity and/or certification.
Benefits
- Paid vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time (40 hours per week) Monday through Friday
- Business professional dress code
