About the position
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Are you inspired to work with a team that launches products with direct and massive impact on Amazon’s customers? Are you excited to join one of the newest and most exciting AWS services? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
Responsibilities
- Own code end-to-end from design to development.
- Work closely with senior technical leaders within the team and across AWS.
- Develop the next generation contact center.
- Design and deliver scalable, resilient systems.
Requirements
- Sound understanding of computer science fundamentals.
- Practical industry experience working across the stack.
- Experience with Front-End technologies like React.
- Familiarity with open-source libraries and a full-stack code base.
- Experience with MicroServices.
Nice-to-haves
- Enjoy working with a fun team that prides itself on a great work environment.
- Sensitive to customer needs and interested in working on impactful services.
- Desire to solve real customer problems.
- Passionate learner motivated to take on new challenges.
- Interest in maintaining work-life balance.
Benefits
- Flexible work hours and arrangements.
- Inclusive team culture with employee-led affinity groups.
- Ongoing events and learning experiences.
- Mentorship and career growth opportunities.
