Software Development Engineer, Full Stack, Customer Engagement Technologies

$129,300 - $223,600/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Software Development Engineer position within the Customer Engagement Technologies (CET) team at Amazon focuses on building innovative software solutions for a new Customer Relations Management (CRM) system. The role emphasizes reducing cognitive load on Customer Service Associates while enhancing customer engagement through cutting-edge technologies and machine learning. The ideal candidate will collaborate with experienced engineers to design, develop, and improve customer-facing products, ensuring a high-quality customer service experience.

Responsibilities

• Build scalable software product to solve business problems
• End-to-end project delivery including design, coding, testing and release
• Software development
• Daily scrum
• Weekly team meetings and tech discussions
• Biweekly sprint planning
• Bimonthly oncall rotations
• Occasional team social and org events

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience (design patterns, reliability and scaling)
• Experience programming with at least one software programming language

Nice-to-haves

• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations
• Bachelor's degree in computer science or equivalent

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan