Software Development Manager, Event Outfitters Engineering

Amazon - Cedar Creek, TX

Full-time - Manager

Cedar Creek, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

In this role, you will lead a team responsible for managing a critical service that the AWS Field utilizes to deliver hands-on engagements to AWS Customers and Partners. This service is essential for providing high-quality, scalable, and secure experiences, and the demand for it is consistently growing. As a Software Development Manager, you will have the opportunity to demonstrate your problem-solving skills at scale and effectively own a service that is a dependency for other teams. You will work closely with a diverse and talented team of engineers and product managers to ideate, build, operate, and scale impactful customer-facing features across the full product development lifecycle. Your leadership will be crucial in fostering a strong team culture and ensuring the operational health of your team's software. You will be responsible for recruiting, hiring, mentoring, and managing teams of software engineers, while also interfacing with product managers and internal customers to understand requirements and set priorities. Your role will involve managing the agile development process to deliver technical requirements on time and with high precision and quality. You will coordinate with stakeholders across multiple organizations to drive alignment on shared goals and initiatives, make long-term organizational and architectural decisions, and help develop business and technology strategies. Your passion for delivering exceptional customer experiences and your ability to operate independently will be key to your success in this position. The team you will lead builds tools and services that allow the AWS field to securely and efficiently deliver technical content and hands-on events to customers. You will collaborate with AWS Event Marketing to support large events such as re:Invent, re:Inforce, and Summits, as well as other internal teams to enhance technical content creation. Our team is primarily based in Texas, but we welcome individuals from various locations and backgrounds to help us improve and continue delivering an outstanding experience for both internal and external customers.

Responsibilities

• Recruit, hire, mentor, and manage teams of software engineers.
• Foster career growth and a strong team culture.
• Interface with the product manager and internal customers to understand requirements, set priorities, and communicate direction and progress.
• Own the operational health of your team's software.
• Manage the agile development process and methodology to deliver tech requirements on time and with a high degree of precision and quality.
• Coordinate with stakeholders in other groups, driving alignment across multiple organizations on shared goals and initiatives.
• Make long-term organizational design and architectural decisions.
• Help develop long-term business and technology strategies.
• Drive improvements in software engineering practices.

Requirements

• 3+ years of engineering team management experience.
• 7+ years of engineering experience.
• 8+ years of leading the definition and development of multi-tier web services experience.
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live site operations.
• Experience partnering with product or program management teams.

Nice-to-haves

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy.
• Experience in recruiting, hiring, mentoring/coaching, and managing teams of Software Engineers to improve their skills and effectiveness.

Benefits

• Flexible work hours and arrangements to support work-life harmony.
• Employee-led affinity groups fostering a culture of inclusion.
• Ongoing events and learning experiences for diversity and inclusion.
• Endless knowledge-sharing and mentorship opportunities for career advancement.