Amazon - Pflugerville, TX
posted 3 months ago
In this role, you will manage a critical service that the AWS Field uses to deliver hands-on engagements to AWS Customers and Partners in a scalable and secure manner. This position offers the opportunity to demonstrate your problem-solving skills at scale and effectively own a service that is essential for other teams. The demand for this service is consistently growing, which presents the chance to manage an increasing scope and expand your team over time based on the service and business needs. Our team is responsible for services utilized by thousands of AWS Solutions Architects (SAs) to work efficiently and securely with hundreds of thousands of customers. We are seeking a Software Development Manager to lead a team of engineers focused on the content and event management/delivery aspects of the service. The ideal candidate is passionate about owning large-scale services that prioritize customer satisfaction through high-quality, highly usable, and always-on services. You thrive when leading empowered, highly capable engineers to deliver exceptional customer experiences. You are dedicated to growing your team to meet new challenges and collaborating with other AWS Service teams to tackle large, complex problems. As a Software Development Manager, you will work closely with a diverse and talented team of engineers and product managers to ideate, build, operate, and scale impactful customer-facing features throughout the entire product development lifecycle. You will leverage your experience and unique skills to foster the individual careers of engineers and deliver impactful projects to our customers. You will collaborate with various teams across AWS to uphold the highest standards for safety and security while experiencing an inclusive culture that welcomes bold ideas and empowers you to see them through to completion. The ideal candidate will demonstrate a passion for advocating for customers, a proven track record of delivering large-scale projects on time, and the ability to operate independently and autonomously. You will need to understand complex problems and identify areas where your team should invest to support anticipated growth and future service requirements. Maturity, judgment, communication, negotiation, and influencing skills are essential as you will interact with cross-functional teams worldwide.