Apple - Cupertino, CA
posted 5 months ago
As a software engineer on the Customer Feedback team at Apple, you will play a pivotal role in designing, developing, and maintaining software tools and pipelines that automate the triaging and processing of bug reports submitted by Apple's internal teams and feedback from customers. Your contributions are essential for ensuring the quality and performance of Apple's products, as well as enhancing the productivity of the development teams. This position is crucial in providing cutting-edge, reliable, and user-friendly infrastructure for ingesting, storing, processing, and interacting with bug report data while maintaining the privacy and security of Apple's users' data. You will be part of a small yet impactful team, tasked with building highly reliable and performant tooling that is utilized by thousands of engineers at Apple. Your work will involve developing web applications, APIs, databases, and large-scale data processing pipelines. You will face broad-context challenges, such as expanding bug report processing pipelines with a focus on reliability and scalability, surfacing new insights based on data collected from bug reports in user-friendly experiences, and collaborating with engineers across the company to understand new use cases and drive engagement across various organizations. This role requires a strong foundation in software engineering principles and a passion for delivering high-quality software solutions.