Ford - Annapolis, MD
posted 5 months ago
As a Software Engineer specializing in Salesforce Marketing Cloud at Ford, you will play a pivotal role in transforming how we engage with our clients through innovative digital solutions. This position is designed for creative thinkers who are passionate about leveraging technology to solve complex problems and enhance customer experiences. You will be part of a diverse, global team that is dedicated to delivering high-quality Salesforce solutions across Marketing Cloud, Data Cloud, and other related technology platforms. Your responsibilities will include hands-on technical design and development, as well as providing leadership and guidance to junior team members. You will be expected to maintain a keen understanding of best practices and development processes to ensure the success of the Ford Pro CRM team. Key indicators of success will include the quality of your work and the positive impact it has on our functional partners and their customers. In this role, you will have the opportunity to implement and learn in three clouds, working with a variety of upstream and downstream systems. You will deliver Salesforce solutions, play a technical subject matter expert (SME) role on projects, and provide necessary guidance to junior team members. You will be accountable for the technical delivery of Marketing Cloud projects, including system testing handover, technical documentation, and deployment activities. Additionally, you will support Product Managers in reviewing features and user stories, converting functional requirements into technical requirements, and planning team capacity. Your ability to analyze and identify gaps in functional and business requirements will be crucial, as you will need to communicate effectively with product owners to align changes with the Marketing Cloud and Salesforce product stack. You will leverage integrations between Salesforce, Marketing Cloud, and external applications using REST, SOAP APIs, oAuth, and Single Sign-On. Your role will also involve defining solution and configuration review methodologies, performing independent reviews, and certifying metadata developed by yourself and junior team members. You will manage technical risks and issues, communicate effectively with internal teams and clients, and assist in writing technical approach and design documentation as required. Collaboration with Product Managers and other Product Anchors will be essential to enhance interoperability between services and make key design decisions across the portfolio. Ultimately, you will ensure engineering excellence by adhering to best practices and quality standards within the product group, while innovating with an iterative, agile, and user-centric perspective.