Software engineer - Service Now Integration specialist

$107,000 - $190,000/Yr

Broadcom - Burlington, MA

Full-time - Senior

Burlington, MA

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

Broadcom's VCF division is seeking a Senior Developer to lead and architect ITSM solutions for large enterprise and cloud customers. This role involves hands-on development of complex features using cutting-edge technologies, requiring strong technical expertise in ITSM integrations and ServiceNow technologies. The ideal candidate will be responsible for delivering high-quality software and will work in a collaborative, cross-functional environment.

Responsibilities

• Design and implement effective solutions for complex features ensuring scalability, performance, and security.
• Work closely with cross-functional distributed teams including product managers, product and solution architects, QA, and build a strong personal brand association within the ecosystem.
• Provide hands-on technical leadership to the R&D team, design and develop services.
• Lead design discussions and perform code reviews.
• Lead customer troubleshooting sessions.
• Represent engineering in customer and other stakeholder meetings.
• Maintain deep technical and business knowledge of the domain and market.
• Evaluate and improve engineering processes in an Agile development environment.

Requirements

• BTech/MTech Degree or equivalent in Computer Science.
• 8+ years of experience in architecting, designing, and programming highly distributed, scalable systems.
• ServiceNow ITSM experience including Business Rule, Script Include, Service Catalog, Service Portal, UI Policies, and REST APIs.
• Experience as a feature/component lead for complex features.
• Exposure to microservices architecture, cloud computing, and virtualization.
• Hands-on experience with CI/CD tools and test automation frameworks.
• Expertise in Java, Spring framework, REST APIs, Hibernate, JDBC, Python, Groovy, and Go.
• Comfortable working with version control systems like Git and build tools like Maven and ANT.

Nice-to-haves

• ServiceNow database knowledge and prior experience with ServiceNow scoped applications.
• Innovative mindset with the ability to provide new solutions for complex problems.
• Experience in working with CI platforms like Jenkins.

Benefits

• Medical, dental, and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave and vacation time